Your privacy matters to us. We only collect what we need to answer your enquiries, arrange your stay and improve your experience, and we never sell your personal information.
This website, lakaymonteverde.com, is operated by Lakay Monteverde , a villa rental located in Monteverde, Puntarenas, Costa Rica. In this policy, “we”, “us” and “our” refer to Lakay Monteverde, and “you” refers to visitors of our website and our guests.
We are responsible for the personal information described in this policy. You can reach us at any time using the details in the Contact Us section below.
Device and browser type, IP address, language preference, pages visited and time spent on the site.
Information collected through cookies and similar technologies (see Cookies).
| Purpose | Details |
|---|---|
| Answer enquiries | Reply to your questions and send availability or rate information. |
| Manage your stay | Confirm bookings, arrange check-in, transfers, private chef, massages, classes and other concierge services. |
| Payments | Process deposits, payments and refunds. |
| Legal obligations | Keep records required by Costa Rican tax and tourism regulations. |
| Improve our website | Understand how visitors use the site so we can make it better. |
| Marketing (optional) | Send occasional news or offers, only if you have agreed. You can unsubscribe at any time. |
We process your information based on your consent, to perform a booking contract with you, to meet legal obligations, or for our legitimate interest in running and improving our business.
We do not sell or rent your personal information. We only share it when necessary with:
These parties may only use your information to provide services to us or to you.
Our website links to third-party sites and platforms, including Instagram, Facebook, TikTok and booking platforms. These have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to read their policies before sharing data with them.
We keep personal information only as long as needed for the purposes above. Enquiries that don’t lead to a booking are typically deleted within [24 months]. Booking and payment records are kept for the period required by Costa Rican tax and accounting law.
We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) website, limited access to guest data and trusted service providers. No method of transmission over the internet is 100% secure, but we work to protect your information and act quickly if an issue arises.
Under Costa Rica’s Law No. 8968 on the Protection of Individuals Regarding the Processing of Personal Data, and where applicable other laws such as the EU/UK GDPR, you may have the right to:
Ask what personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information where we no longer need it.
Unsubscribe from marketing or withdraw consent at any time.
To make a request, contact us using the details below. We will respond within the time required by law. If you are not satisfied with our response, you may contact Costa Rica’s data protection agency, PRODHAB, or the data protection authority in your country.
We welcome guests from around the world. Your information may be stored or processed outside Costa Rica by our service providers (for example, email or hosting services). When this happens, we take reasonable steps to make sure your information remains protected.
Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18. Bookings must be made by an adult. Information about children travelling with their families is provided by the parent or guardian making the booking.
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the “Last updated” date shown at the top.
If you have any questions about this policy or how we handle your information, we’re happy to help.
Privacy Questions
Reach out by email or phone and our team will get back to you as soon as possible.
